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F.A.Q.

How do I buy a mysimtravel SIM card?

  A: 1. Sign in or .

      2. Click “Buy”.

      3. Follow instructions on the screen.

How do I add mysimtravel to my account?

A: 1. Choose  and then “” on the top. Make sure your mysimtravel is inserted and the phone is switched on.

    2. Click “My cards” and then “Add existing Sim”. Fill in your mysimtravel number.

    3. You will receive a text message with an activation code. Fill it in and press “Confirm”.

How do I add airtime?

A: 1. Log in. Make sure that you have already added the mysimtravel card(s) to your account.

2. Click Buy.

3. Then click “Top-up online”.

4. Select the top up amount(s) and follow the instructions on the screen.

How do I see the location of my mysimtravel card?

A: You can see the location of each mysimtravel that belongs to your account from 100 up to 2000 meters accuracy.

To activate the feature:

1. Log in, click My cabinet and then â$œLocation Services.
2. Choose your number to get location and follow the instructions on the screen.

Please note that there is a 1$ charge per 30 days for this service in case of 100 requests package and a 5$ charge in case of 1500 requests package. The cost will be deducted from your balance.

How do I reach mysimtravel support?

A: Dial +372 686 8000 and press call.
Or write to us: support@travelsim.com

The first three minutes of the call from your mysimtravel number to mysimtravel support are free of charge. Regular rates apply from the fourth minute of the call.

Why is mysimtravel so cheap?

A: mysimtravel is a seamless callback service. You dial an international number from your phone as usual. mysimtravel picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating up to 85% savings AND ensuring superior sound quality to boot, no matter where you are. Simple.

Will mysimtravel work with my handset?

A: mysimtravel is designed to work with all mobile phone handsets. Very few mobile phones will not work with mysimtravel at all.

1. Locked phones
mysimtravel works only in unlocked mobile phones. When you insert your mysimtravel in locked phone, you may see a message like this:
“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.

2. Some  Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A. 
Find mysimtravel menu in your phone menu (Main Menu on  Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”
B. 
Press “YES” or “OK”
C. 
Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).
D. 
Go ahead and make calls as usual. To turn this option OFF, enter 1102.

3. A small number of handsets or older style phones (5 years +) may require a different dialling method  when making calls with mysimtravel.
Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.

How long does my credit last?

A: mysimtravel does not ‘age’. There are no maintenance fees and as long as you use the mysimtravel card at least once a year, all your money will still be there.

How do I start using mysimtravel?

1. Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.

2. Turn on your phone.
If your phone prompts you to enter a PIN, enter the four-digit PIN code (it is provided on the plastic holder).

3. Your phone will now have a new number that works in over 190 countries! Let your friends, family and business partners know your new number and start saving up to 85% on international roaming charges!

How do I use mysimtravel with Blackberry?

A: mysimtravel is compatible with Blackberry devices. You can make and receive calls as well as receive and send SMS messages.

You can also access the Internet, if you install a third party web browser, e. g. Opera or Bolt. Then enter mysimtravel GPRS settings in your Blackberry by selecting Menu – Options – Advanced Options – TCP IP.
mysimtravel does not support Blackberry Data Service and hence you cannot send and receive emails or use Blackberry Messenger.

Travelling to Japan or South Korea?

A: For Japan and South Korea your mobile phone should be 3G compatible. For the rest of the world – if your phone works at home it will work abroad (it should be compatible with GSM 800/850/900/1800/1900).

How do I make a call?

1. Dial ‘00’ or ‘+’ followed by the country code and telephone number. Press call.

eg. +44 20 1234 1234
UK  LONDON    SUBSCRIBER

eg. 0044 20 1234 1234
UK  LONDON    SUBSCRIBER

2. In a few seconds your telephone will ring. Answer as you normally would.

3. You will hear a dial tone, as mysimtravel connects your call.

How do I use my stored contacts?

A: To use the numbers in your phone’s memory ensure that you save the numbers with the international prefixes included.
eg. +44 20 1234 1234
UK  LONDON SUBSCRIBER
eg. +1 212 234 1234
USA NEW YORK SUBSCRIBER

How does someone call me on my mysimtravel?

To call your mysimtravel, one should dial  + or 00 and your mysimtravel number 372  XXXXXXXX. Your mysimtravel number is written on the plastic holder of the SIM card.
eg. 00372 51234567

The mysimtravel service is provided from Estonia. This is why all mysimtravel numbers have +372 country code. When someone is calling a mysimtravel number, the call is charged like a call to an Estonian mobile (rates vary according to service provider).

How do I call to mysimtravel for free from Skype & Viber?

A: Contact mysimtravel Support to activate this feature for your mysimtravel! Then your friends and business partners can reach your mysimtravel number for free from Skype and Viber.

Skype and Viber users can call mysimtravel numbers by dialing +372800XXXXXXXX, where XXXXXXXX is a mysimtravel number (without 372). The call is free for Skype and Viber users. The cost of an incoming Skype or Viber call for mysimtravel users is the incoming call rate in the host country plus 0.15EUR per minute. Get details here.

How do I send and receive text messages?

A: Do what you normally do.

How do I configure data settings?

A: When you use mysimtravel for the first time, you will automatically receive configuration settings. To change settings manually, refer to your handset instructions and change the following:

  • Access point name (apn) > send.ee
  • User name > enter your mysimtravel number, eg. 37212341234
  • Password > leave field blank.
How do rates work?

A: The calling rates depend only on the country of your stay. E.g. if you stay in China, you pay nothing for incoming calls and flat per minute rate for all outgoing calls. It does not matter where you call: to China, or your home country, or anywhere else in the world.

However, there are a few destinations with additional rates. If you call from anywhere to one of these places, there is an extra rate addition to an outbound call price.

There’s special rate of $0.19 for outgoing calls to mysimtravel numbers and to voicemail in the countries with free incoming calls. E.g. if you stay in Norway (where incoming calls are free), you call a friend’s mysimtravel or your voicemail for just $0.19. Even if your friend is in a country with charged incoming calls.

A text message costs $0.11 within the EU and otherwise mostly $0.35. Incoming text messages in all countries are free of charge.

You can download all rates in cost & coverage section. The prices are continuously falling, which means that you will be able to talk longer in the future for the same money.

How do I earn MobileMiles?

A: Earn bonus miles with your mysimtravel when you are travelling abroad and making phone calls. Choose from over 25 loyalty programs (OnePass by Continental, Marriott Rewards and many more) offered by MobileMiles!

You will earn 1 mile per each outgoing call. You will also earn 1 mile per each incoming call that is at least 1 minute long. For more information and registration visit www.mobilemiles.com

How do I use personal assistant services?

A: Simply dial +372991 on your mysimtravel phone.

What is the personal assistant service?
The personal assistant service number is there for you when you need concierge services, business services, medical services, assistance in emergency situations or interpretation help. Find out more.

How do I use Call-Waiting?

A: Call-Waiting can be enabled or disabled in the menu of your handset, please refer to the phone’s manual.

When the call-waiting feature is activated, the active call can be placed on hold while another incoming call can be picked up. After finishing the conversation the user can return to the first call. Moreover, it is possible to place the active call on hold, dial another number and after talking come back to the first call. Please note that if the feature is active and the user places the call on hold, both calls will be billed: the one that is active and the one that is placed on hold.

How do I redirect calls?

A: During the time between the trips, you can redirect calls coming to your mysimtravel number to any international number. There is no additional cost for redirection to numbers in over 120 countries.

To activate call redirection

  • with mysimtravel in your handset, dial *146*081*00-country code-phone number#, e.g. *146*081*0044123456789#
  • you can now switch the phone off, all incoming calls will be redirected to the specified number.

To disable call redirection

  • with mysimtravel in your handset, dial *146*080#.
How do I hide callback?

A: You can install the ComfortCallback application on your handset to hide the callback process when calling with mysimtravel. Available for Android and iPhone.

How do I use voicemail?

A: mysimtravel offers a voicemail service that handles incoming calls when the user is unavailable or busy. Download the full voicemail guide.

How to activate voicemail

  • Dial 091 (or *146*091#) and press call.
  • You will see on the screen “Voicemail activated”, the incoming calls will be redirected to your voicemail in case you cannot answer the phone.

How to deactivate voicemail

  • Dial 090 (or *146*090#) and press call button.
  • You will see on the screen “Voicemail deactivated”.

How to check the number of voicemail messages

  • Dial 094 (or *146*094#) and press call.
  • You will see on the screen “You have X new messages in your voice mailbox”.

How to listen to your voicemail messages

  • Dial 095 (or *146*095#) and press call. You’ll see “Wait for call” and in a few seconds your phone will ring.
  • Answer as you normally would and you’ll hear how many messages you have. Press 1 to listen to the messages.